Drive Lasting Improvements by Promoting Impactful Interactions
Round with confidence. Seyzo’s Healthcare Digital Rounding Platform offers an intuitive, customizable solution so you can inspect what you expect.
Examine gaps in improvements on an easy-to-use digital platform that allows users to view performance graphics & trend data in real-time. Quickly gain limitless insight into patient experience, standards, safety risk & prevention to ensure you maintain a continuum of care proactive in nature.
Define
Identify the problem.
Measure
Quantify the problem.
Analyze
Identify the cause of the problem.
Improve
Implement and verify the solution.
Control
Maintain the solution.
Define
Dr. Saul Rigau & his team at Geisinger Community Medical Center in Scranton, PA, aimed to carry out a study looking at the correlation between frequent rounding and patient satisfaction (PS) scores in the emergency department.
Measure
Patient-provider communication scores served as the baseline for this study.
Analyze
Feedback from patients indicated that ED staff were not communicating frequently enough regarding wait-time and processes involved throughout the stay. The study aimed to increase PS by utilizing Seyzo to collect and analyze data in rounding.
Improve
The team implemented a custom rounding solution within Seyzo that allowed for touch points throughout the patient’s course of care to determine if PS would improve.
Results of the study yielded a strong correlation between frequent, informative rounding and PS.
Control
Improved patient satisfaction scores by greater than 15%
Due to this correlation, Dr. Rigau determined that ED staff would continue rounding on patients with updates on testing, procedures, wait-time, and patient needs.
Process Adherence
Accountability and Resolution
Safety Alerts
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